At natrajpencil.shop, we strive to ensure customer satisfaction with every purchase. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed. By using our website, you agree to these terms.
1. Cancellation Policy
a. Order Cancellation by Customer
- Orders can be canceled before they are processed or shipped.
- To cancel an order, contact us at info@natrajpencil.shop or call +91 8734298325 with your order details.
- If the cancellation is successful, any payment made will be refunded as per our refund policy.
b. Order Cancellation by Natraj Pencil
We reserve the right to cancel orders under the following circumstances:
- Unavailability of products.
- Errors in pricing or product descriptions.
- Issues with payment authorization.
In such cases, customers will be notified, and a full refund will be processed.
2. Refund Policy
a. Eligibility for Refunds
Refunds are applicable under the following conditions:
- Cancellation of an order before shipment.
- Receipt of damaged, defective, or incorrect products (with valid proof).
- Non-delivery of products due to issues attributable to our services.
b. Non-Refundable Cases
- Refunds will not be provided for reasons such as change of mind or incorrect information provided by the customer.
- Products damaged due to misuse or mishandling by the customer are not eligible for refunds.
c. Refund Process
- Refund requests must be initiated by contacting us at info@natrajpencil.shop within 7 days of receiving the product.
- Refunds will be processed after verifying the claim and receiving any required documentation or product returns.
- Refunds will be issued to the original payment method or as store credit, depending on the customer’s preference.
d. Processing Time
- Refunds typically take 7-10 business days to reflect in your account after approval.
3. Return Policy
If a product needs to be returned:
- Ensure the product is unused, in its original packaging, and includes all accessories or documentation.
- Contact us at info@natrajpencil.shop within 7 days of receiving the product to arrange for a return.
4. Shipping Costs for Returns
- If the return is due to an error on our part (e.g., wrong or defective item), we will bear the return shipping costs.
- For all other returns, customers are responsible for shipping costs.
5. Contact Us
For any questions or assistance regarding cancellations or refunds, please reach out to us:
Natraj Pencil
244 Mahesh Nagar, Jaipur, Rajasthan, PIN 302021
Phone: +91 8734298325
Email: info@natrajpencil.shop